Top-Up Not Received: What can I do?

Usually a top-up is sent to a phone number almost instantly. However, rarely there are scenarios when there are delays from the operator which is out of our control.

If you have waited for 2 hours then we recommend you contact your operator directly.

Our customer care team is also available to assist via live chat or email. We can contact the operator on your behalf to find out what went wrong. We will need these information (they are in the order confirmation email).

  1. Order ID 
  2. Date of the transaction
  3. Phone number (where topup was sent)

Though we make every effort to get back to you quickly we cannot guarantee a speedy resolution since it depends on the operator.