I requested a refund but never received it. What do I do?

  1. Were you told you were issued a refund?
    If the answer to this is yes then we advice you to wait at least 5 business days since banking delays, do sometimes happen that we cannot control. You can also reach out to support to track your refund.

    If the answer is no, reach out to support and request a refund. As long as you never received the top-up (and results from our own investigation proves this might be the case), a full refund will be issued.